The future of AI in visitor management

Artificial Intelligence (AI) - the buzzword of 2024. Everyone is talking about AI and there’s a reason for it. In today’s fast-paced world, the demand for seamless, efficient and secure experiences is at an all-time high and as a result, AI is rapidly transforming processes in industries of all kinds. One area where this is particularly exciting is visitor management.

Whether it’s a corporate office, a healthcare facility, a school or elsewhere, the way we manage and interact with visitors is continuously evolving and AI is at the forefront of this evolution - promising to enhance security, streamline operations, and deliver personalised experiences like never before. 

The evolution of visitor management

Over the years, visitor management has evolved dramatically. From the traditional visitor log books and paper forms that were time-consuming and prone to error to digital visitor management systems (VMS) which now do so much more to improve safety and security and enable organisations to customise their processes. The evolution of visitor management has continued to focus on optimising operations and elevating experiences. 

Now enter AI. With its ability to learn, adapt, and predict, AI is not just improving modern visitor management processes, it’s completely reimagining them. From facial recognition keeping you safe, AI assistants to book spaces and intelligent analytics keeping you informed, AI is making visitor management even more secure, efficient, and user-friendly.

How is AI transforming the future of visitor management?

Enhancing security

One of the most significant benefits AI brings to visitor management is heightened security; offering robust, multi-layered security measures that are both proactive and reactive.

Facial recognition

One example where this is already being seen in some visitor management systems is features such as Identity Match that instantly verifies visitor identity by matching with existing records. What does this look like in the future? AI-powered technology that cross-references with external databases to flag potential security risks. This not only speeds up the check-in process but also ensures that only authorised individuals gain access to sensitive areas.

Data-driven security threats

AI can monitor visitor behaviour in real-time and in the future this will enable organisations to instantly identify any unusual activities that may be a security threat. By analysing patterns and comparing them with usual site activity, AI systems will be able to alert staff members of any potential issues before they escalate. 

Streamlining operations

The main reason AI has seen such an increase in popularity is its ability to automate routine tasks and this is also the case for visitor management - transforming VMS into a more efficient process and elevating experiences for not only visitors, but particularly employees. 

Automated messaging

We’re already seeing visitor management evolve by including appointment scheduling to start the visitor experience before they arrive on site. Visitors can book, rearrange and cancel appointments themselves and AI-powered tools are being used to automate messages - freeing up time admin staff spend replying to messages and rearranging appointments. 

Space and resource booking

With visitor management systems such as Sign In App, now offering desk, room and resource booking. In the future we’ll be seeing AI-assistants within apps, particularly smartphone Companion apps, helping employees book spaces, schedule meetings and more. In addition to this, advanced analytics will offer better capacity and resource planning - enabling organisations to understand how many desks, spaces or resources are needed against growth plans or team capacity. 

Wayfinding 

AI-powered wayfinding is going to transform visitor experience in the future, offering personalised real-time navigation and live data, ensuring visitors find their way to and in an organisation with ease and giving hosts live updates of where their visitors are. 

Welcoming a future of visitor management powered by AI

As we look towards the end of 2024, next year and years ahead, the role of AI in visitor management is only going to continue to grow. With the power of AI, visitor management systems are going to become even more sophisticated, leveraging advanced machine learning algorithms and real-time data analytics to continue elevating experiences, enhancing security and optimising operations. 

Embracing AI in visitor management is not just about staying ahead of the curve, it’s about providing a safer, smarter, and more welcoming environment for everyone who interacts with an organisation.

If you’re looking for a VMS that is continuously innovating and adapting to future workplace demands and embracing AI to enhance its features, say hello to Sign In App. There’s some exciting releases in the works for the end of this year and beyond, and we’re excited for our community to experience them. Want to be a part of the future? You can start a 15-day free trial of Sign In App here. Or, if you have any questions, you find all of the ways to contact our team here.